Refund policy

Refund Policy
Last Updated: 2026

AFGCART coordinates local purchasing and delivery of groceries and household goods within Afghanistan on behalf of customers worldwide. Due to the nature of this service, refund eligibility is limited to the situations outlined below.

Eligible Refund Situations

Refunds may be issued if an order cannot be fulfilled, products are unavailable and no suitable substitute exists locally, or delivery cannot be completed due to operational or security limitations.

Non-Refundable Situations

Refunds will generally not be issued if products have already been purchased locally from suppliers, delivery has been successfully completed to the recipient, or incorrect recipient information, unreachable address, or incomplete landmarks were provided by the customer.

Order Cancellations

Orders cannot be cancelled once products have been purchased locally by AFGCART or its delivery partners.

Perishable Goods and Substitutions

Most items offered by AFGCART are perishable groceries and cannot be returned once purchased locally or delivered. Due to local market availability, specific brands may vary. When necessary, equivalent products of similar quality may be substituted to ensure delivery.

Partial Refunds

If part of an order cannot be fulfilled due to local market availability, AFGCART may issue a partial refund for those specific items.

Issue Reporting

Any problems with delivered items must be reported within 24 hours of delivery.

Refund Processing

Approved refunds will be issued through the original payment method. Processing time may vary depending on the third-party payment provider.

Contact Us

For questions regarding orders or refunds, contact our support team at support@afgcart.com or via WhatsApp Support.